I updated my laptop maybe a week ago? Dont remember the exact date everything worked fine after but then 2 days ago it said i had no internet which i did since it worked on my phone Even though it lets me login just when it gets to the desktop, it just looks like my mouse and keyboard is frozen.

I have already restarted my laptop AND shut it down completly several times and also taking the battery out and it will still NOT work. Please i would do anything. Hi Isabelle, The issue you’re experiencing might be due to an application or software you recently downloaded and installed, or due to hardware issue.

Please provide the answers to the following for us to be able to learn more about your concern:. Starting your PC in Safe Mode with Networking can help you troubleshoot problems on your PC while using a limited set of files and drivers.

If your mouse and keyboard works when in Safe Mode with Networking, let’s update your drivers. You can follow the steps found on this link on how to update your drivers in Windows Also, running the Hardware and Devices troubleshooter finds and repairs problems with your devices and hardware. Here’s how to run the Hardware and Devices troubleshooter:. Let us know what happens after following the above mentioned troubleshooting steps. Was this reply helpful?

Yes No. Sorry this didn’t help. Thanks for your feedback. But i dont understand ” Expand one of the categories to find the name of your device ” i dont know what to chose for my keyboard and mouse.

Sorry im not really good in this stuff haha. Thank you for helping me i really appreciate it. Okay so i did the troubleshooting in safe mode The System File Checker checks the integrity of your system files and replaces incorrect, corrupted or damaged versions with the correct ones.

Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Mitch H. Microsoft Agent. Please provide the answers to the following for us to be able to learn more about your concern: Are your drivers up-to-date? What were the recent changes made before the issue start? Specifically 2 days ago after updating your Windows, since it is working fine after the update.

Have you tried plugging a mouse device? If yes, did you get the same result? Have you tried booting into Safe Mode? If not yet, let’s boot your PC into Safe Mode from the sign-in screen and see if the issue persists.

Select Troubleshoot when you get into the Choose an option screen. Select Advanced options , then Startup Settings. Click Restart. Choose the Large icons option from the View by drop down list found on the upper-right part of the Control Panel window. Locate then select Troubleshooting. Click View all from the left pane. Locate and click Hardware and Devices to run the troubleshooter then follow the next steps.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Mitch H. Hello Michelle, my mouse and keyboard works fine in safe mode. In reply to Isabellemelanson’s post on July 12, Also, while im on “safe mode with networking” the wifi does not work.

It has a red x on it We appreciate you sharing with us those information. Since updating the driver failed to work, let’s consider uninstalling the driver. Restarting the PC will automatically reinstall the driver. Are your keyboard and mouse devices working after rebooting your PC from Safe Mode?

If the issue persists, let’s reset your PC without losing your files. You can follow the selection entitled, ” Reset your PC “, from this link. Let us know what happens after the reset. Thank you. So if i uninstall intel R dual band wireless-AC ” and “HP mobile daya protection sensor” they will both reinstall once i restart? I reinstalled the drivers and its still wouldnt work. Im still having the same problem. Mouse still not moving and keyboard not working and also bottom bar icons wont show up on desktop.

I dont know what to do anymore. Mark Isi Microsoft Agent. In reply to Isabellemelanson’s post on July 13, Let us know the outcome. This site in other languages x.

Here’re 5 Ways to Fix Laptop Keyboard Not Working Windows 10/11

 
If your laptop keyboard is not working on Windows 10, there might be an issue with the drivers. We have more solutions to fit it! Download the latest drivers, firmware, and software for your HP Premium replace.me is HP’s official website that will help automatically detect and.